Frequently Asked Questions

takavat FAQ —
All your questions answered here

From accounts to bonuses, payments, games, and security — every question you might have about takavat is answered in detail on this page.

takavat is one of Bangladesh's trusted online gaming platforms. Our players have many different questions every day — from opening an account to depositing money via bKash or Nagad, claiming a welcome bonus, playing cricket betting or slots, and responsible gaming practices. Each section below answers those questions in plain language so you can start playing with confidence.

Account and Registration

Account Creation and Management

Opening an account at takavat is very simple. Visit the site and fill out the registration form — you will need to provide your mobile number, a strong password, and some basic information. Make sure all details are accurate, as identity verification may be required for future withdrawals. Once registration is complete, you can log in to the platform and start playing.

No, only one account per person is allowed at takavat. If someone attempts to open multiple accounts or is found to have done so, all accounts may be permanently closed and balances may be forfeited. This rule is strictly enforced to maintain a fair playing environment.

Use the "Forgot Password?" option on the login page. Enter your registered mobile number and a verification code will be sent to you, which you can use to set a new password. If you have trouble with this process, get help from our support team via 24/7 live chat.

takavat is for people aged 21 and above only. When creating an account, you must confirm that you are at least 21 years old. A national identity card or equivalent document may be requested to verify your age. We make no exceptions on this matter in order to protect minors.

After registration, changing certain key details such as your name or date of birth may require support assistance, as these are linked to identity verification. To update your mobile number or contact address, reach out via live chat or send an email to [email protected]. Keeping your information accurate helps ensure faster withdrawals.

Deposits and Withdrawals

Payment Methods and Transactions

takavat currently supports bKash, Nagad, Rocket, and Upay — four mobile banking methods for deposits. All of these are widely used and trusted in Bangladesh. More methods may be added in the future — check the payment page on the site or contact live chat for the latest information.

Deposits made via bKash, Nagad, Rocket, or Upay are generally credited to your takavat account instantly. In cases of network delays, it may take a few minutes. If your balance has not appeared within 15 minutes, contact live chat with your transaction reference number.

The minimum deposit amount at takavat is ৳100 for each payment method. This is kept low so that all types of players can get started easily. The maximum limit may vary by method — check the cashier page or contact support for specific details.

Withdrawal requests at takavat are generally processed within 5 to 30 minutes. This is much faster than many other online platforms in Bangladesh. There may be slight delays during peak periods, but we always aim to send your funds as quickly as possible.

The minimum withdrawal amount is ৳500. takavat itself does not charge any withdrawal fee, however your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. Check your payment provider's terms for exact charges.

Yes, for security reasons takavat generally processes withdrawals to the same mobile banking number used for the deposit. This policy prevents money laundering and keeps your funds secure. If you need to withdraw to a different number, please discuss this with support.

Games and Rules

Cricket, Slots, Live Casino and More

To bet on BPL (Bangladesh Premier League) matches, go to the cricket section first. Select a match, choose your preferred market (match winner, top batter, total runs, etc.) and enter your bet amount. You can place bets both before the match starts and during play (live betting). For detailed rules and odds information, visit the betting rules page.

Yes. All games at takavat work fully in a mobile browser — play directly on any Android or iOS device using Chrome or Safari. No separate app download is needed. Everything from PG Soft's Fortune Tiger or Wild Bandito to Pragmatic Play's Gates of Olympus runs smoothly on mobile.

RTP stands for "Return to Player" — it is the percentage of total bets that is returned on average as winnings over the long term, for every 100 units wagered. However, it is not a guaranteed prediction; each spin or round operates completely independently. Alongside RTP, a game's volatility also plays a significant role in your playing experience.

Aviator is a crash game developed by Spribe. A plane takes off and a multiplier keeps increasing alongside it. You need to hit "Cash Out" before the plane "crashes" — the longer you wait to cash out, the higher the multiplier, but the risk is also greater. The game is fully RNG-based and no one can predict the outcome.

takavat's live casino section features tables from various providers including Evolution Gaming and Ezugi. Bengali-speaking dealers may be available at some tables, particularly in the South Asian lobby section. Check the live casino section directly or ask via live chat to find out about specific tables and dealer availability.

Yes. takavat only operates games from established and verified software providers — PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt all have their RNG verified through independent third-party audits. We believe in "fair play" and have no involvement in any game's outcome.

Bonuses and Promotions

Welcome Bonus, Cashback and VIP

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives you a ৳1,500 bonus and your total balance will be ৳2,500. If you deposit ৳12,000, you will receive the maximum bonus of ৳8,000, for a total of ৳20,000. To claim the bonus, make your first deposit after creating your account — the bonus will be added automatically.

The welcome bonus wagering requirement is 20x — meaning you must wager 20 times the bonus amount before withdrawing any winnings from it. For example: if you receive a ৳1,500 bonus, you must place ৳30,000 (1,500 × 20) in wagers before you can withdraw winnings earned from that bonus. This is a fairly reasonable condition compared to industry standards.

takavat has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Play regularly and wager more to move up to a higher level automatically. Weekly cashback is available at each level — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. Higher levels also come with special benefits and dedicated personal support.

VIP cashback is calculated each week based on your net losses. For example, if you are at the Gold level and have a net loss of ৳10,000 that week, you will receive 0.7%, which is ৳70, back. Cashback is generally credited to your account every Monday. You can find detailed calculation rules on the promotions page.

Yes. During Eid-ul-Fitr, Eid-ul-Adha, the BPL season, or IPL, takavat runs special promotions — reload bonuses, free bets, or enhanced odds. These offers are available for a limited time, so check the promotions section of the site regularly or ask live chat about active offers.

Security & Responsible Gaming

Account Security, Limits & Self-Exclusion

Yes. takavat uses SSL encryption technology to keep all your personal and financial information secure. Our servers operate in a protected environment and information is not shared with third parties. For more details, please see our privacy policy page.

In support of responsible gaming, takavat allows players to set their own deposit or betting limits. To activate these limits, check your account settings or tell support via 24/7 live chat. Once a limit is set, it cannot be increased before the specified time period is up, but reducing it takes effect immediately.

Self-exclusion is a feature where you can block your own account for a set period of time. It is for those who want to take a break for a while. To apply for self-exclusion, email [email protected] or contact live chat. While self-exclusion is active, all deposits and betting are temporarily suspended.

In this situation, talk to them calmly and seek professional help. Our responsible gaming page has detailed information and resources. Regarding takavat, you can request that the relevant person's account be closed — write to [email protected] or contact live chat. We treat all requests related to responsible gaming with the highest priority.

Our support team is active seven days a week, 24 hours a day. You can chat directly in Bengali via live chat — responses are typically quick in every session. Use [email protected] for email, especially if you need to submit a detailed complaint with documents or screenshots.

To permanently close your account, submit a request via [email protected] or through live chat. Before closing your account, make sure your balance has been withdrawn. Once permanently closed, it is not possible to open a new account with the same details. If you are closing your account for responsible gaming reasons, we accept that with respect.

Still have questions?

Our Bengali-speaking support team is with you 24/7. Get help instantly via live chat, or write to us by email.

Contact Support

We are always ready to help with any issue or question.

Live Chat

Instant support in Bengali, 24/7. Visit the site and click the chat button.

Email Support

For detailed complaints or contact with documents:
[email protected]

Responsible Gaming

For deposit limits, self-exclusion and safe gaming information, see — Responsible Gaming