takavat Privacy Policy

takavat is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy ("Policy") describes how takavat collects, stores, uses, and discloses personal information of its users ("you", "your").

This policy applies to the takavat.lat website, related mobile applications, and all takavat services. By using our platform to create an account, conduct transactions, or participate in any gaming activity, you are giving your consent to this privacy policy.

takavat may collect various types of information, which are described in detail below:

2.1 Information You Provide Directly

When you register with takavat or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address details
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Information provided when contacting us

2.2 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information:

• Device type, operating system, and browser information
• IP address and connection time and date
• Browsing history on the website (which pages were visited)
• Gaming activity logs and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes receive information from trusted third-party service providers. In such cases, the relevant third party's own privacy policy will apply.

takavat uses collected information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Running gaming, betting, and payment services smoothly.
• Identity Verification: Completing the "Know Your Customer" (KYC) process and verifying age.
• Transaction Processing: Completing deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Customer Service: Responding to your questions, complaints, and requests.
• Security and Fraud Prevention: Identifying and preventing suspicious activity, money laundering, and fraud.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing information to further improve the user experience.
• Communication: Sending important policy updates, transaction confirmations, or promotional information (subject to your consent).

takavat may share your information with third parties in the following limited circumstances:

4.1 Service Partners

We share information with trusted partner organizations that assist in operating our services. This includes payment processing companies, identity verification service providers, and technical support providers. These partners may only use the information for the specified purpose and are required to comply with our privacy standards.

4.2 Legal Obligations

If required by a court order, government directive, or applicable law, takavat is obligated to provide information to authorities. This includes information requests related to anti-money laundering (AML) and counter-terrorism financing (CFT).

4.3 Business Changes

If takavat undergoes a merger, acquisition, or transfer of any part of its business, your information may be transferred to the relevant new entity. You will be notified in advance in such a case.

takavat adopts industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All of our web traffic is protected by advanced encryption technology, which prevents third parties from intercepting information.
• Secure Data Storage: Your information is stored on secure servers and multiple layers of security are used to prevent unauthorized access.
• Access Control: Only authorized staff can access information necessary for specific tasks.
• Two-Factor Authentication: Two-factor authentication is used to further strengthen account security.
• Regular Security Audits: Regular security audits and vulnerability tests are conducted on our systems.
• Payment Information Security: All financial transactions conducted via bKash, Nagad, Rocket, and Upay are completed following the highest security protocols.

takavat uses cookies and similar tracking technologies to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to ensure the basic functioning of the website, such as maintaining login sessions.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect statistics to understand how users are using the site, which helps improve the quality of the service.

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling cookies may cause some features of the website to not work properly.

takavat stores your information only for as long as necessary. The following factors are considered when determining the retention period:

• Profile information is retained for as long as your account remains active.
• Even after an account is closed or deleted, certain information may be retained for a specified period to meet legal obligations.
• Records of financial transactions are retained for the period required by law.
• Information necessary for dispute resolution or managing legal claims is retained until the relevant matter is resolved.

As a user of takavat, you have the following rights regarding your own information:

8.1 Right of Access

You have the right to know what information we store about you. You can contact us at any time to request a copy of your information.

8.2 Right to Rectification

You have the right to request correction if any of your information is incorrect or incomplete. You can update much of your information yourself from the profile section of your account.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, it may not be possible to delete information that is required to fulfill legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. In such cases we will immediately stop the relevant activity.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat support. We will process your request after appropriate identity verification.

takavat may use servers and service partners located in various parts of the world. This means your information may be processed or stored outside Bangladesh. In such cases we ensure that internationally recognized data protection standards are followed and that your information is properly protected.

The takavat platform may sometimes reference third-party services, such as payment gateways or game software providers. These third parties have their own privacy policies over which takavat has no control. We advise you to read the privacy policy of the relevant third party.

Pragmatic Play, Spribe, PG Soft, JILI, and other game providers have their own privacy standards. When you play their games, the relevant provider's policy may also apply.

takavat reserves the right to update this privacy policy at any time. If there are any significant changes to the policy, we will notify you by email or through a notice on the platform.

If you continue to use our platform after changes are made, you will be considered to have consented to the updated policy. We therefore recommend that you revisit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us using the methods below: